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Service Information

Terms of Use

The service usage terms of Saigon Public Transport Company Limited (hereinafter referred to as Saigon.PT) constitute a legally binding service usage agreement (contract) between Saigon.PT and you, the customer. By using the App service, customers accept and are bound by the agreements outlined below.

Customers must carefully read these Terms of Use before utilizing the service. If you do not agree with this content, please refrain from using the service.

Content Adjustments

  1. Acceptance of Terms: By using our ticket booking service on the website, users agree to comply with the terms and conditions outlined below. If you disagree, please do not continue using this service.
  2. Booking Process: Users need to provide accurate information when booking tickets, including full name, phone number, email address, and other necessary details. We are not responsible for any cases where inaccurate information affects the service usage process.
  3. Payment Policy: Payment for bus tickets must be made upon booking or before the bus departs. Payment methods include cash, bank transfer, e-wallet, or credit card.
  4. Ticket Exchange and Cancellation Policy: Users can change the date, time, or cancel tickets before the departure time according to MexBus's cancellation fee policy. Fees may apply for cancellations or changes depending on the case.
  5. User Rights and Responsibilities: Users are responsible for thoroughly checking trip information, contact details, and ticket conditions before booking. Users commit not to use the booking service for illegal purposes, negatively impacting MexBus services, or any other inappropriate actions.
  6. Our Rights and Responsibilities: We are committed to protecting users' personal information and will not share it with third parties unless required by law. We are not responsible for delays, schedule changes, or unforeseen incidents from the transport company or due to weather, natural disasters, or traffic issues.
  7. Terms Adjustment: We reserve the right to adjust the terms of use without prior notice. Continued use of the service by users after any changes signifies acceptance of these changes.
  8. Dispute Resolution: Any disputes arising during the use of the service will be resolved through negotiation. If an agreement cannot be reached, disputes will be handled according to Vietnamese law at the competent authority.
  9. Support Contact: For any inquiries or support requests, please contact us via email or the hotline provided on the website.