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Service Information

PRIVACY POLICY

This document defines and affirms our privacy policy regarding personal and related data when you use our products or services.

  1. Consent: Once you agree, your information will be collected and used as stated in the policy. However, if you do not agree, you can stop providing information at any time. We reserve the right to modify or supplement this Policy as necessary for improvements. We encourage you to regularly review the Personal Information Privacy Policy on mexbus.saigon.pt. Continuous updates ensure that you are informed and can manage your personal data effectively.
  2. Purpose of information collection: We will receive information (such as name, email, phone number, address) when you install and use our services. Additionally, we may receive your location information, including background location data if you grant permission. These additional services are not mandatory when you use the MexBus website.
  3. Scope of information collection: – You directly provide us with personal information including:
  • Full Name
  • Email Address
  • Phone Number
  • Address
  • Payment Method
  • Location, including background location when authorized – We use cookie files and tracking technologies to collect data, optimize, and enhance service quality as you interact on the MexBus website. Furthermore, we may collect personal information from other legitimate sources.
  1. Information storage duration: All your personal information will be stored until you request its deletion. During this period, all personal information you provide will be securely stored on MexBus’s servers.
  2. Entities or organizations that may access the information: Except when required, MexBus will not disclose your information to third parties without your consent. However, we may disclose your information to legal entities in certain cases: Publicly available information (name, phone number, and email) for buyers to contact sellers. It may also be shared among affiliated companies of MexBus for necessary service-related information.
  3. We may also share information with trusted business partners, including mobile network providers. These entities may use your information to provide services you request or, if necessary, we may provide partners with promotional, advertising, and other materials.
  4. Certain service providers when transport means face issues and cannot provide services to customers. We disclose your information (name, address, phone number, and email) to service companies for or on our behalf, such as bus operators to contact you for providing services or payment gateways to facilitate transactions. These entities are limited in their use of your information to the scope of service supply.
  5. When required to provide information Other parties as required by law or when necessary to protect our Services: There are instances where we must provide your information to other parties: To comply with the law or meet mandatory legal processes (such as search warrants or other court orders). Verify or enforce compliance with our service regulating policies. Protect the rights, obligations, property, or safety of yourself and our affiliated companies, business partners, or customers. We may disclose information to other parties associated with your company’s transactions to third parties if requested by authorities. Additionally, we may share information about you with third parties upon receiving your consent.
  6. Customer personal information privacy commitment: MexBus values the relationship with customers and users. We strive to provide responsible information and accurate operational systems. MexBus aims to create privacy and comfort for customers when accessing our website. When you access, information about you such as IP address, system, and other details will be stored on MexBus servers. Additionally, information is also stored on Google Analytics servers. Such information may not specifically identify you. However, it may be used to analyze traffic or for other purposes that we deem appropriate. Information usage procedures Any personally identifiable information you provide while booking services is kept confidential. Information is only disclosed to relevant service providers or service operators. We will not disclose, sell, share, or reveal your information to any other third party. Your information, like email and phone number, is used to notify you about trips or promotional programs. MexBus aims to create a sense of security for you when purchasing bus service online. We are committed to protecting all information we receive from you. To prevent unauthorized access, ensure correct information usage, we will employ reasonable Internet security methods and technologies. This policy is not a legally binding contract. However, MexBus is committed to adhering to this policy to protect all your data information.
  7. Data security: We have implemented various safety measures, including storing personal customer information in a secure operational environment. Only employees, representatives, and suppliers can access it on a need-to-know basis. We adhere to industry standards and legal requirements in protecting personal customer information. In the event of server storage vulnerability to hacker attacks leading to the loss of personal customer data, MexBus will notify authorities for investigation and handling. Results will be announced to customers once available. Payment information: is secured according to payment standards.
  8. Customer rights regarding personal information: Customers have the right to provide personal information and may modify it at any time. Customers can request to modify or delete stored data. Simply send a written request to the contact address in section 10. MexBus will receive the information, verify identity, and assist in resolving your request.
  9. Mechanism for receiving and resolving complaints related to customer personal information misuse: If you discover that your personal information is being used for the wrong purpose or outside the defined scope, you have the right to send a complaint email to the contact address with related information and evidence. MexBus commits to responding within 24 hours to jointly resolve the issue with the user.
  10. Contact information of the entity that collects and manages personal information: Direct contact information for us: 121 Co Giang, Ward Co Giang, District 1, Ho Chi Minh City, Vietnam Hotline: 1900886869 – Email: info@saigonpt.com