POLITICA DA CONFIDENZIALITAD

Quest document defines and affirms our privacy policy regarding personal data and related data when users utilize our products or services.

1. Acceptance: Once you agree, your information will be collected and used as stated in the policy. However, if you do not agree, you can stop providing information at any time. We reserve the right to amend and supplement this Policy as needed. We encourage you to frequently review the Personal Information Privacy Policy on mexbus.saigon.pt. By continually updating your information, you can ensure proper personal management.
2. Purpose of information collection: We will receive information (name, email, phone number, address) when you install and use our app. Additionally, we will receive your location information, including background location if you permit. Attached services are not mandatory when using the MexBus website.
3. Scope of information collection: – You directly provide us with personal information, which includes:

• Name and surname
• Email address
• Phone number
• Address
• Payment methods
• Location, including background location when permission is granted – We use cookies and similar tracking technologies to collect data, optimize, and enhance service quality when you interact with the MexBus website. Additionally, we may collect personal information from other legitimate sources.

1. Information retention time: All of your personal information will be stored until you request its deletion. Furthermore, during the storage period, all personal information you provide will be secured on the MexBus server.
2. Individuals or organizations that may have access to the information: Information provision MexBus will not disclose your information to third parties without your consent. However, we may share your information with legal entities in situations such as: Public information (name, phone number, and email) used to facilitate contact between buyer and seller. It might be shared among MexBus affiliated companies for necessary service information.
3. We may also share information with trusted business partners, including mobile network operators. These entities can use your information to provide the services you request. Or if partners require, we may provide promotional, advertising, and other related materials.
4. Some service providers in case transportation vehicles encounter issues cannot provide for customers. We disclose your information (name, address, phone number, and email) to companies providing services for or on our behalf, such as bus operators to contact you for service provision, or payment gateways to assist with your transactions. These entities are restricted from using your information beyond the scope of service provision.
5. Cases where information must be provided to other parties as required by law or as necessary to protect our Services: There are circumstances where we must provide your information to other parties: To comply with the law or respond to mandatory legal processes (such as search warrants or court orders). To verify or enforce compliance with our service policies. To protect the rights and obligations, property, or safety of you and our affiliated companies, business partners, or customers. We may disclose information to other parties related to your company's transactions with third parties if requested by the authorities. Additionally, we may share your information with third parties with your consent.
6. Commitment to protecting customer personal information: MexBus values its relationship with customers and users. We strive to provide responsible information and accurate system operations. MexBus aims to create privacy and comfort for clients when visiting our website. Upon access, information about you such as IP address, system information, and other data will be stored on MexBus servers. Additionally, information is also stored on Google Analytics servers. Such information may not precisely identify you. However, it may be used to analyze traffic or for other purposes as deemed appropriate. Information usage policy Any personally identifiable information you provide while booking services will be stored securely. Information is disclosed only to providers and the relevant bus operators. We do not disclose, sell, share, or leak your information to any third party. Your information, such as email and phone number, is used to inform you about trips or promotional programs. MexBus wants to ensure a sense of security when using the online ticket purchase services for buses. We are committed to protecting all the information we receive from you. To prevent unauthorized access and ensure proper information use, we will use reasonable Internet security methods and technologies. This regulation is not a legal contract. However, MexBus commits to adhering to this policy to protect all your data information.
7. Data safety: We have implemented various security measures, including securely storing personal customer data in a safe operating environment. Only employees, representatives, and vendors have access on a need-to-know basis. We comply with industry and legal standards in protecting customer personal data. In case of a server hack leading to customer data loss, Vexere will inform the authorities for investigation and resolution. Once results are available, they will be communicated to customers. Payment information is secured according to payment standards.
8. Customer rights over personal information: Customers have the right to provide personal data and can modify it at any time. Customers may request corrections or deletion of data we hold. Just send a written request to the contact address in section 10. MexBus will receive the information, verify the identity, and support the resolution of your request.
9. Mechanism for receiving and resolving complaints related to customers' personal data: If your personal information is found to be misused or outside the intended scope. You have the right to email complaints to the contact address with related information and evidence. MexBus commits to responding within 24 hours to come to an agreement on a resolution plan with the user.
10. Contact info of the unit collecting and managing personal information: Our direct contact information: 121 Co Giang, Co Giang Ward, District 1, Ho Chi Minh City, Vietnam Hotline: 1900886869 – Email: info@saigonpt.com