Service Information

PRIVACY POLICY

This document defines and asserts our privacy policy concerning personal data and related information when you use our products and/or services.

  1. Consent: After you agree, your information will be collected and used as stated in the policy. However, if you do not consent, you can stop providing information at any time. We reserve the right to amend and supplement this Policy to ensure its completeness. We encourage you to regularly review the Privacy Policy on mexbus.saigon.pt. Continuously updating your information can ensure that you are informed and manage your personal data effectively.
  2. Purpose of information collection: We will collect information (name, email, phone number, address) when you install and use the service. Additionally, we will receive your location information, including location when running in the background if you grant permission. The attached services are not mandatory when you use the MexBus website.
  3. Scope of information collection: – You directly provide us with personal information, including:
  • Full Name
  • Email Address
  • Phone Number
  • Address
  • Payment Method
  • Location, including background location when permission is granted – We use cookies and other tracking technologies to collect data, optimize and use it to improve the quality of service when you interact on the MexBus website. Additionally, we may collect personal information from other lawful sources.
  1. Information storage duration: All your personal information will be stored until you request deletion. Meanwhile, during the storage period, all personal information you provide will be kept confidential on MexBus servers.
  2. Entities that may access information: In instances where information is provided, MexBus will not disclose information to third parties without your consent. However, we may disclose your information to legal entities if: Information (name, phone number, and email) is publicly shared to contact Buyers and Sellers. It may be shared among MexBus affiliated companies for necessary service information.
  3. We may also share information with trusted business partners, including mobile carriers. These entities may use your information to provide the services you request. Alternatively, if a partner requires it, we may provide promotional, advertising, and other materials to the partner.
  4. In cases where similar service providers cannot deliver services to customers due to arising transport issues. We disclose your information (name, address, phone number, and email) to service providers on our behalf, such as transport companies to contact you regarding service provision, payment gateways to help you process payments. These entities are restricted to using your information within the scope of service provision.
  5. Situations where information must be provided to Other Parties when required by law or when necessary to protect our Services: There are instances where we must provide your information to other parties: To comply with legal obligations or respond to mandatory legal processes (such as search warrants or court orders). Verify or enforce compliance with policies governing our services. Protect the rights, obligations, property, or safety of you and our affiliates, business partners, or customers. We may disclose information to other parties related to your company's transactions to third parties if requested by authorities. Additionally, we may share information about you with third parties upon receiving your consent.
  6. Commitment to customer personal information privacy: MexBus strives to ensure responsible information provision and accurate system operation. We aim to create privacy and comfort for customers when accessing our website. Upon access, information such as IP address, system, and other data will be stored on MexBus servers and Google Analytics servers. Such information may not specifically identify you. However, it can be used to analyze traffic or for other purposes deemed appropriate. Information usage policy: Any personally identifiable information provided while booking services is kept confidential. Information is only disclosed to relevant suppliers and transport operators. We will not disclose, sell, share, or expose your information to third parties. Your information such as email and phone number is used to notify you of trips or promotions. MexBus aims to provide a sense of security when using our online bus service booking. We commit to protecting all information received from you. To prevent unauthorized access and ensure proper use, we employ reasonable Internet security methods and technologies. This policy is not a legally binding contract. However, MexBus is committed to adhering to this policy to safeguard all your data information.
  7. Data Safety: We have implemented various safety measures, including storing customer personal information in a secure operating environment. Only employees, representatives, and suppliers with a need to know have access. We follow industry and legal standards for customer personal information security. In the event the server is hacked causing customer personal data loss, Vexere will notify the authorities to investigate and handle. Results will be notified to the customers. Payment information is secured according to payment standards.
  8. Customer rights to personal information: Customers have the right to provide personal information and can change it at any time. Customers can request to edit or delete data we hold. You only need to send a written request to the contact address in section 10. MexBus will receive the information, verify your identity, and support your request resolution.
  9. Mechanism for receiving and resolving complaints related to customer personal information: If you discover your personal information is being misused or wrongfully disclosed, you have the right to send an email complaint to the contact address with related information and evidence. MexBus commits to responding within 24 hours to reach a resolution with the User.
  10. Contact information of the unit collecting and managing personal information: Our direct contact information: 121 Co Giang, Co Giang Ward, District 1, Ho Chi Minh City, Vietnam Hotline: 1900886869 – Email: info@saigonpt.com