PRIVACY POLICY

This document defines and asserts our privacy policy regarding personal and related data when you use our products or (and) services.

1. Consent: Once you agree, your information will be collected and used as stated in the policy. However, if you do not agree, you can stop providing information at any time. We reserve the right to amend and supplement this Policy to make improvements. We encourage you to regularly review the Privacy Policy on mexbus.saigon.pt. Staying updated can help ensure you effectively manage your personal information.
2. Purpose of information collection: We will collect information (name, email, phone number, address) when you install and use our services. We will also receive information about your location, including background location if authorized. Attached services will not be mandatory when you use the MexBus website.
3. Scope of information collection: – You directly provide us with personal information, including:

• Full name
• Email address
• Phone number
• Address
• Payment method
• Location, including background location if authorized – We use cookies and other tracking technologies to collect data, optimize, and enhance service quality when you interact on the MexBus website. Additionally, we may collect personal information from other lawful sources.

1. Information retention period: All your personal information will be stored until you request its deletion. During the storage period, all the personal information you provide will be securely kept on MexBus servers.
2. Entities or organizations that may have access to information: MexBus will not disclose information to third parties without your consent. However, we may disclose your information to legal entities in the following cases: Information (name, phone number, and email) is publicly available for buyers to contact sellers. It may be shared among MexBus affiliates for necessary service information.
3. We may also share information with trusted business partners, including mobile carriers. These entities may use your information to provide services you request. Alternatively, if partners express interest, we may provide promotional, advertising, and other materials to partners.
4. Certain service providers in cases where transport means encounter issues and cannot deliver services to customers. We disclose your information (name, address, phone number, and email) to service providers or on our behalf, such as bus operators for service provision and payment gateways for processing your payments. These entities are limited in their ability to use your information within the scope of the service provided.
5. Provision of information to other parties as legally required or necessary to protect our Services: In certain circumstances, we may provide your information to others: To comply with the law or respond to mandatory legal requirements (such as a search warrant or other court orders). Verifying or enforcing compliance with our service terms and policies. Protecting the rights and obligations, and the property or safety of you, our affiliated companies, business partners, or customers. We may disclose information relevant to your company’s transactions to third parties if requested by authorities. Additionally, we may share your information with third parties once we have your consent.
6. Commitment to customer privacy: MexBus respects relationships with customers and users. We strive to ensure responsible information dissemination and accurate system operations. MexBus aims to create privacy and comfort for customers accessing our website. When you visit, information about you such as IP address, system, and other data will be stored on MexBus servers. Additionally, information is stored on Google Analytics servers. Such information may not specifically identify you, but it may be used for traffic analysis or other suitable purposes. Information usage process Any personally identifiable information you provide while booking services is kept confidential. Information is disclosed only to related service providers or bus operators. We will not disclose, sell, share, or reveal your information to any other third party. Your information, such as email and phone number, is used to notify you about trips or promotional programs. MexBus is committed to securing all information received from you. To prevent unauthorized access and ensure proper use, we apply reasonable internet security practices and technology. This policy is not a legally binding contract. However, MexBus is committed to adhering to this policy to protect all your data.
7. Data security: We have implemented multiple security measures, including: Storing personal customer data in a secure operational environment. Access is restricted to employees, representatives, and suppliers on a need-to-know basis. We comply with industry standards and legal regulations regarding customer information security. If our servers are hacked resulting in customer personal data loss, Vexere will notify authorities for investigation. Once results are obtained, customers will be informed. Payment information is secured following payment standards.
8. Customer rights regarding personal information: Customers have the right to provide and change personal information at any time. Customers can request to modify or delete data we hold. Simply send a written request using the contact details in section 10. MexBus will acknowledge, verify identity, and assist in resolving your request.
9. Complaint reception and resolution mechanism regarding customer personal information: Upon discovering misuse or unauthorized use of personal information, you have the right to send a complaint email to the contact address with relevant information and evidence. MexBus commits to responding within 24 hours to jointly resolve the issue with the user.
10. Contact information of the unit collecting and managing personal information: Our direct contact information: 121 Co Giang, Ward Co Giang, District 1, Ho Chi Minh City, Vietnam Hotline: 1900886869 – Email: info@saigonpt.com