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Service Information

PRIVACY POLICY

This document defines and affirms our privacy policy regarding personal data and related information when you use our products or services.

  1. Consent: Once you agree, your information will be collected and used as outlined in our policy. However, if you do not agree, you may stop providing information at any time. We reserve the right to modify and supplement this Policy for improvement. We encourage you to regularly review the Personal Information Privacy Policy on mexbus.saigon.pt. Continuous updates can ensure you are informed and manage your personal data well.
  2. Purpose of information collection: We will collect information (name, email, phone number, address) when you install and use our services. We will also collect your location information, including background location if you give permission. These additional services are optional when you use the MexBus website.
  3. Scope of information collection: You directly provide us with your personal information, including:
  • Full name
  • Email address
  • Phone number
  • Address
  • Payment methods
  • Location, including background location if granted permission – We use cookies and other tracking technologies to collect data, optimize and apply for enhancing service quality when you interact with the MexBus website. We may also collect personal information from other legal sources.
  1. Duration of information retention: All your personal information will be stored until you request cancellation. During the storage period, all personal information you provide will be securely stored on MexBus servers.
  2. Entities who may access the information: MexBus will not disclose information to third parties without your consent. However, we may disclose your information to legal entities in cases where: Information (name, phone number, and email) is public for Buyers to contact Sellers. It may be shared among MexBus affiliated companies for necessary service-related information.
  3. We may also share information with trusted business partners, including mobile carriers. These entities may use your information to provide services you request. Or, if a partner has a demand, we may provide them with promotional, advertising, and other materials.
  4. Certain service providers may need your information if transportation issues prevent service delivery to customers. We will disclose your information (name, address, phone number, and email) to service providers on our behalf, such as transportation companies to contact you for service provision, and Payment Gateways to assist with your payment. These entities are limited in their use of your information to the scope of the service provided.
  5. Requirement to provide information to Other Parties when required by law or necessary to protect our Services: There may be cases where we need to provide your information to other parties: To comply with the law or mandatory legal processes (such as search warrants or other court orders). To verify or enforce compliance with policies governing our services. To protect the rights and responsibilities, property or safety of you and our affiliated companies, business partners, or customers. We may disclose information to other parties relevant to your company's transactions to third parties if requested by authorities. Additionally, we may share information about you with third parties upon receiving your consent.
  6. Commitment to customer personal information security: MexBus is committed to maintaining a respectful relationship with customers and users. We strive to provide responsibly using information and running a precise system. MexBus seeks to create privacy and comfort for customers when accessing our website. When you access our site, information about you such as IP address, system, and other data will be stored on MexBus servers. Additionally, information is stored on Google Analytics servers. Such data may not specifically identify you. However, it can be used to analyze traffic or for other appropriate purposes. Information usage process: Any personally identifiable information you provide when booking services is kept confidential. Information is disclosed only to providers, operators of related transportation companies. We will not disclose, sell, share, or expose your information to any third party. Your information such as email, phone number will be used to notify you about trips or promotional programs. MexBus aims to provide a secure feeling to you when using the online passenger service purchase. We commit to protecting all information we receive from you. To prevent unauthorized access and ensure the correct use of information, we will apply reasonable Internet security technologies. This regulation is not a legally binding contract. However, MexBus commits to abiding by this regulation to protect all your data information.
  7. Data security: We have implemented multiple safety measures, including: Storing customer personal information in a secure operational environment. Only employees, representatives, and providers can access when necessary. We adhere to industry standards, laws in securing customer personal information. In case servers are hacked leading to the loss of customer data, Vexere will report to authorities for investigation. Once results are available, customers will be notified. Payment information is secured according to payment standards.
  8. Customer rights over personal information: Customers have the right to provide personal information and can change at any time. Customers can request to edit, delete the data we are holding. You only need to send a written request to the contact address at item 10. MexBus will receive the information, verify identity, and assist in resolving your request.
  9. Mechanism for receiving and resolving complaints related to customer personal information: When you discover that your personal information is used incorrectly or beyond scope, you have the right to send an email complaint to the contact address with related information and evidence. MexBus commits to responding within 24 hours to agree with the User on a resolution plan.
  10. Personal information collection and management unit contact information: Our direct contact information: 121 Co Giang, Co Giang Ward, District 1, Ho Chi Minh City, Vietnam Hotline: 1900886869 – Email: info@saigonpt.com